In today's fast-paced, high tech economy, training and skills upgrading are
more important than ever. However, most organizations have neither the time
nor the staff to provide targeted training. That's why at Commissionaires we
have developed a variety of courses taught by qualified and experienced
instructors.
We can help you take customer service beyond smiling and nodding—and turn
your customer transactions into customer relationships. Today’s customers
are faced with limitless choices when it comes to spending. Each and every
experience the customer has with your company helps determine whether they
come back to you for their next purchase. How well does your organization
deliver exceptional service that keeps them choosing to do business with
you? Our SERVICE ADVANTAGE for Customer Service Excellence is a one-day
course for businesses that want to improve the customer experience, increase
customer loyalty, and ultimately increase business growth.
Why
Should Your Employees Take This Course
Our SERVICE ADVANTAGE course is about attitude. It’s about taking ownership
of the situation, listening, and going the extra mile. This course will
demonstrate how to read customers’ needs and behaviour carefully, so that
you can further the relationship and promote customer loyalty. Unlike other
customer service courses, our course will go beyond the basics of friendly
service, and tackle how to deliver exceptional, long-term customer service.
Our course can contribute to an improved customer experience and lead to
business growth. And not only that but the valuable human relations skills
taught here will help improve relationships in all areas of the workplace,
including peer-to-peer. This course is ideal for:
· Hotels
· Restaurants
· Financial
services
· Tourism
· Healthcare
· Retail
sales
· Sales